Refund policy
Return & Exchange Policy
At Breyer’s Hats, each hat is custom-made to order, making every piece unique to our customers. Due to the personalized nature of our products, we do not accept returns or exchanges unless the item has a manufacturing defect.
Returns for Manufacturing Defects
If you receive an item with a manufacturing defect, you may request a return, refund, or exchange within 30 days of delivery. To process your request:
- Contact our customer support team at hello@breyershats.com with your order number and clear photos of the defect.
- Our team will review your request and provide instructions for returning the item if eligible.
- Upon approval, we will offer either a replacement or a full refund to your original payment method.
NOTE: The product must be returned in its original condition, unused, and with all tags attached to qualify for return due to customization error.
Non-Returnable Items
Since all our hats are custom-made to order, we do not accept returns, exchanges, or cancellations for reasons such as:
- Incorrect size or color choice made by the customer
- Change of mind after the order is placed
- Personal preference differences
Contact Us
For any questions regarding your order, please reach out to us at hello@breyershats.com or +1 773-482-3900. We appreciate your understanding and support of our handcrafted, made-to-order hats!
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